FAQS

DO YOU SHIP WORLDWIDE?

Yes. We are able ship to all areas worldwide EXCEPT for: Cuba and most parts of Africa (we ONLY ship to South Africa).

 

HOW DO I ORDER?

Simply select your item, click the "Add To Cart" button, and then go to your cart by clicking the shopping bag icon in the top right corner of the page.

After that, please click "check out" (or the PayPal button), and fill in your details.

 

CAN I TRUST THIS WEBSITE?

We are committed to ensure 100% purchase protection for your shopping done on our website, secured by Norton and McAfee. You can benefit from a safe and secure online ordering experience.
 

HOW CAN I PAY?

All international credit/debit cards accepted. Payments for Inspiring Wave are made & Secured by PayPal, but you do not need to own a PayPal account to pay. You may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.

 

ARE MY PAYMENTS SECURE?

Yes, it's 100% Secured.
We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

 

HOW LONG DOES SHIPPING TAKE?

Standard Shipping is 2-5 weeks (10-30 business days), depending on your location. Some items may arrive sooner than others, however most fall within the 2-5 week delivery window.

(Brazil and Italy might take a little longer)

 

HOW DO I RECEIVE MULTIPLE ITEM ORDER?

In order to expedite delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get you your order as fast as possible!

 

WHERE DO YOU SHIP THE ITEMS FROM?

We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our supplier from different channels worldwide, to easily deliver the item to you.This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.

WHAT IS YOUR RETURN POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Free promotional products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@pickettpretty.shop.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sabrina@pickettpretty.shop

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKET A WRONG SIZE/VARIANT! CAN I CHANGE IT? 

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

 

WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at support@pickettpretty.shop and we will get you taken care of!