FAQS

DO YOU SHIP WORLDWIDE?

Yes. We are able ship to all areas worldwide EXCEPT for: Cuba and most parts of Africa (we ONLY ship to South Africa).

 

HOW DO I ORDER?

Simply select your item, click the "Add To Cart" button, and then go to your cart by clicking the shopping bag icon in the top right corner of the page.

After that, please click "check out" (or the PayPal button), and fill in your details.

 

CAN I TRUST THIS WEBSITE?

We are committed to ensure 100% purchase protection for your shopping done on our website, secured by Norton and McAfee. You can benefit from a safe and secure online ordering experience.
 

HOW CAN I PAY?

All international credit/debit cards accepted. Payments for Inspiring Wave are made & Secured by PayPal, but you do not need to own a PayPal account to pay. You may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.

 

ARE MY PAYMENTS SECURE?

Yes, it's 100% Secured.
We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

 

HOW LONG DOES SHIPPING TAKE?

Standard Shipping is 2-5 weeks (10-30 business days), depending on your location. Some items may arrive sooner than others, however most fall within the 2-5 week delivery window.

(Brazil and Italy might take a little longer)

 

HOW DO I RECEIVE MULTIPLE ITEM ORDER?

In order to expedite delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get you your order as fast as possible!

 

WHERE DO YOU SHIP THE ITEMS FROM?

We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our supplier from different channels worldwide, to easily deliver the item to you.This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.

WHAT IS YOUR RETURN POLICY?


All Online purchases made through PICKETTPRETTY.SHOP are valid for exchange OR online store credit ONLY, within 30 days from purchase date. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or an exchange.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

For Exchanges, we only exchange products for the same product at which you purchased, unless you grant online store credit.

Online Store Credit expires 90 days after received.

You will be responsible for paying for your own shipping costs for returning your item for an exchange or online store credit. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.

Items must be sent back unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging.

DAMAGED/WORN PRODUCTS, SALE MERCHANDISE, FREE PROMOTIONAL PRODUCTS, CERTAIN SWIMWEAR, EARRINGS, BODY PIERCINGS, AND GIFT CARDS / E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE OR EXCHANGED OR VALUED FOR ONLINE STORE CREDIT, UNLESS REQUIRED BY LAW. 

 

WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at support@pickettpretty.shop and we will get you taken care of!